Your data and privacy

Ember is built to keep your practice data yours. This page explains what we store, where it lives, and the controls you have.

What Ember stores

Ember stores the information you create as you practice: your profile and instruments, your routines and goals, your practice history, and the tone and range measurements your device produces. Most of this is created on your device as you play.

Where your data lives

Much of Ember runs directly in your browser. Audio analysis, score rendering, and your practice surfaces work on your device, which keeps the experience fast and limits what needs to leave your machine. When you sign in, your account, profile, instruments, and calibrations are stored on Ember’s servers so they can sync across your devices.

If you belong to a school or conservatory tenant, your tenant data is isolated from every other tenant and is governed by your institution’s retention policy.

The controls you have

• Export your data. From Settings, you can export your practice data as a file you keep.
• Delete your account. From Settings, choose Account, then Delete account. This removes your personal practice data. Deletion cannot be undone.
• Microphone access. Ember uses your microphone only while a listening tool is open, and only after you grant permission. Audio is analyzed on your device; raw recordings are not uploaded.

Billing

Paid plans are billed through our payment processor. We do not store your full card number. To change or cancel a plan, open Settings, then Subscription. Canceling stops future charges; it does not delete your account or your data.