Common fixes

Most issues have a quick fix. Try these first.

No sound when I play a routine

• Turn up your device volume.
• Make sure your browser tab is not muted. Look for a mute mark on the tab.
• Put on your headphones, or check they are plugged in all the way.
• Reload the page and press Start again.

The tuner or tone meter does not move

• Open a listening tool, then allow the mic when asked.
• Look for a small mic icon in your browser bar. Set it to Allow, then reload.
• Play a bit louder and closer to the mic.
• Close other apps that use the mic, like a video call.

See set up your microphone for more.

My practice did not save

• Check that you finished the routine. Ember saves when you complete it.
• Make sure you are signed in. Open the menu and look for your name.
• If you were offline, connect again. Ember will sync your work.

The page looks wrong or is stuck

• Reload the page.
• Close the tab and open Ember again.
• Make sure your browser is up to date.

I still need help

If none of these work, contact us. Tell us what you tried and what happened. That helps us fix it faster.